DABYTE INDEX · HEAD-TO-HEAD
Intercom vs Slack: which is more visible in AI answers?
Answer. Slack is more visible — 34.4% share of answer against 9.3% for Intercom, a gap of 25.1 points in the DABYTE AI Visibility Index (2026-10-26). Intercom ranks #14, Slack ranks #1 of 20 tracked brands.
Measured · panel of 16 prompts · methodology
Side by side
| Engine | Intercom | Slack |
|---|---|---|
| ChatGPT | 12.5% | 50.0% |
| Perplexity | 6.2% | 18.8% |
| Overall | 9.3% | 34.4% |
| Rank | #14 | #1 |
| Quadrant | Visibility gap | Visibility gap |
Visibility is not market share: it measures whether an engine names the brand when a buyer asks the category question, nothing more.