DABYTE INDEX · HEAD-TO-HEAD
Intercom vs Slack: which is more visible in AI answers?
Answer. Slack is more visible — 25.0% share of answer against 12.5% for Intercom, a gap of 12.5 points in the DABYTE AI Visibility Index (2026-07-28). Intercom ranks #11, Slack ranks #1 of 20 tracked brands.
Measured · panel of 12 prompts · methodology
Side by side
| Engine | Intercom | Slack |
|---|---|---|
| openai | 16.7% | 33.3% |
| perplexity | 8.3% | 16.7% |
| Overall | 12.5% | 25.0% |
| Rank | #11 | #1 |
| Quadrant | Niche (visibility gap) | Niche (visibility gap) |
Visibility is not market share: it measures whether an engine names the brand when a buyer asks the category question, nothing more.